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Lenovo to Replace Defective ThinkPad Batteries

Lenovo is offering free replacements for batteries that do not recharge or suffer from “irreparable damage,” according to Lenovo’s support Web site. Below is an extract from the support website.

A limited number of ThinkPad users have reported the following symptoms:

Irreparable damage or battery cannot be charged error message from Power Manager or Message Center, or

Low battery capacity, as indicated by short battery run time or sudden drops in the battery fuel gauge

A limited number of ThinkPad users have reported the following symptoms:

1) Irreparable damage or battery cannot be charged error message from Power Manager or Message Center, or

2) Low battery capacity, as indicated by short battery run time or sudden drops in the battery fuel gauge.

Only the following ThinkPad Models and battery FRU part numbers are affected by this issue:

ThinkPad R60, R61, T60, T61     Battery FRU part number 42T4546, 42T4566, 92P1141

ThinkPad X60, X61 Battery FRU part number 42T4550, 42T4567, 42T4568, 92P1169, 92P1173, 93P5028, 93P5030

Note: This issue is not a safety recall and does not pose a safety hazard.

To check if your battery has failed due to this issue, you need to run the battery diagnostic tool on Lenovo’s support website.

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This entry was posted on Saturday, August 15th, 2009 at 4:25 pm and is filed under {Info}. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

One Response to “Lenovo to Replace Defective ThinkPad Batteries”

1. Carl on August 16th, 2009 at 9:30 pm

   I have owned Thinkpad laptops for over 10 years and I have always loved them and thought they were the best laptops. My current Thinkpad is X60s.

   But the customer support under Lenovo has slipped and I don’t think they care about good customer relations any more. When I bought my Thinkpad I also bought an extra battery which I rarely used because the battery life was so good. I was shocked when the battery failed with irreparable battery damage message after only 30 charging cycles. When I called Lenovo customer support, they refused to replace the battery, even though they have already done two recalls – they said mine was not the failing type. But I had proof with the battery utility that the battery failed with only 30 cycles.

   Now there is another recall, and again they say my battery does not qualify because it is not the failing type. My P/N is 92P1174 and only 92P1173 is on the list. They should replace every battery which fails below a certain number of cycles because the product clearly did not perform to its design specs.

   Here is an article about it:
   http://www.pcworld.com/businesscenter/article/170238/lenovo_to_replace_defective_thinkpad_batteries.html?tk=nl_dnx_h_crawl

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